Frequently Asked Questions
Are Vitáe formulations completely safe for hyper-sensitive skin?
Yes, absolutely. Our luxury formulas are developed under rigorous clinical supervision at our Diya Naturals laboratory facility. We focus on zero heavy toxin parameters (0% Parabens, 0% Sulfates) to make sure every blend treats delicate skin structures gently without causing breakout irritations.
How long does it take for order delivery in Pakistan?
All nationwide retail shipments are dispatched directly from our main logistics unit inside the Value Added Apparel Park (VAC) Khurriyanwala, Faisalabad. Standard transit timelines take between 3 to 5 operational days to arrive right at your doorstep.
Should I complete a patch test before regular application?
Even though our products are completely dermatologically approved, skin biologies can react differently to active ingredients (like raw botanical extracts or active molecules). We strictly advise applying a small drop behind your jawline or inner wrist 24 hours before introducing any product to your daily ritual.
What is your protocol if a product arrives damaged?
We pack our products using high-grade vanity aesthetic structures to protect them from leaks. However, if transit damage occurs, you can share clear image proof with our official WhatsApp helpdesk (0334 0704181) within 7 days of delivery to request an instant free replacement dispatch.
Can I track my shipping batch status live?
Definitely. Once your package is verified and assigned to our shipping networks (TCS, Leopards, etc.), an active tracking URL code is automatically pinged to your registered telephone number and email address for transparent updates.